Marianne S.

On 12/12, I ordered 3 items for Christmas (supplier was Vista Shops). On 12/14 I received a tracking # for USPS. The tracking indicated that the order had left Texas at 5:39 pm on 12/14. I checked daily however nothing changed on the package tracking. I could not get any additional info from the Post Office. On 12/21, I contacted (chatted - they do not list a phone number and you can only email or chat) Open Sky. I was told by the first agent that he would contact the supplier and to please hold; he then disconnected the chat. I chatted again, after 12 minutes waiting, explained to a second agent. I was told that they were contacting the supplier for status but it looks like the package has not moved. On 12/22 and 12/23, I chatted again, and was told that the supplier had not replied to their inquiries from 12/21. I asked to be connected to a supervisor, that request ignored in the reply, and I was told they would refund my money and cancel the order. That is what I did but that does not help me now that it is 12/23 and I have no gifts for 3 little kids and have spent hours trying to track down my merchandise. If Open Sky uses such irresponsible suppliers or have such a bad relationship that they will not reply to customer inquiries, I will never make another attempt. It could be a fluke but this has been such a frustrating experience, I am not willing to risk going through it again.