Maria M.

I wish I would've read reviews about HauteLook before attempting to order some Christmas gifts for my sister on the site. The items were supposed to arrive before the holidays - they did not. So I called and the customer service rep told me they would arrive before New Years - they did not. So I called again and the customer service rep told me they did not have enough inventory to fulfill the order so they were going to cancel the order and refund my money - fine.

I thought I was done with the ordeal, but then two weeks later I received a shipping notification for the items! So I called and the customer service rep told me it was a mistake and they had just printed a shipping label but had caught the error - they did not. A few days later, I received the items I had ordered over 6 weeks ago. So I called again and was told that I did not need to return the items and would not be charged for the items, I could just keep them for my troubles - fine.

THEN! I receive an email stating that I've agreed to be charged for the items - I DID NOT! I'm still in the process of trying to get a customer service agent with enough authority to actually know what's going on and tell me what to do with these items. I don't believe I should have to worry about returning or reshipping items that no longer need and did not mean to order.

The customer service department is a mess and no one seems to know what's going on. I'm so dissatisfied with the experience, not at all what I would expect from a company owned by Nordstroms. So I'll say it one more time - DO NOT SHOP HERE