Maria M.

The biggest c*nts in the world, that's who. We know *who* runs all the media, including the antisocial media, so it's really no surprise that The Tribe chooses the c*ntiest of the c*nts to do their dirty work. May they all get what they truly deserve - and it's coming;o)

Ordered in May. Still no socks. Even though they claim the socks are out of stock, you can order them on their website. Oh, and they censor any non-rave reviews on their website so beware of all those 5 star reviews. I wouldn't order from these little punks again even if they promised to act like grownups and send the order within, say, 2 months.

I gave them 2 stars because it "can be" good -- except when things go wrong. We ordered 2 packs of acid reducer back in April which were never received. The tracking showed that something was messed up, but now since so much time has gone by the tracking is gone. We started contacting Costco in April, & the last time was a week ago. You literally spend HOURS trying to get through. When you do, be assured that you will be dealing with some little drone who could care less about customer service. This last time we were assured that a replacement was on its way. A week later we checked and SURPRISE SURPRISE the jerk had processed this in such a way that the big corporate slackers at Costco are "waiting" for the return of items which were never received. Wow -- it's SEVERAL HOURS OF OUR TIME THAT WE'LL NEVER GET BACK.

I used their delivery service for several years in the past (spotty, at best) as well as shopping at their stores. For the past year I've been using Drive Up and Go. Since I'm keto, I only buy meat and eggs with a smattering of veg. Safeway regularly has sales on meats that are terrific so I've been using Drive Up at least once a week. One major criticism is how they will sometimes substitute an item even though you asked them not to. In this case, you have to deal with their online very rude, not very smart "customer service." Good luck with that - they should all be fired and maybe replaced with American workers. Anyway, my real rating is 3.5 because of their horrid customer service. The young people who bring out your groceries are prompt (usually) and are very pleasant, however. Safeway - come visit your Sacramento store (Crocker) to see what customers want in customer service; then do something about the numbskulls you hire for online.

Target hires rude, stupid people to man their "chat" which you are forced to use when they send you defective merchandise, or you don't receive it at all. We made the mistake of spending hundreds at Target for Christmas this year, only to have to deal with their pain in the arse, IQ80, rude customer service. Do yourself a favor and just go ahead & stop using their credit card so you can ask a reputable company to refund you. We'll be returning as many items as we can, Target. You can stick your ill-gained profits up your corporate azz.

We finally made a complaint with the BBB, as recommended by our attorney. Here is that complaint:

We are at our wits end in trying to get assistance from Eddie Bauer's extremely mean-spirited customer service agents. We have tried NUMEROUS times via their website and via email but have met with extremely rude people -- some of whom do not understand English well.

The latest one, a "Claudine P" simply kept sending the same email stating to call your number (which we did but gave up due to how long we were on hold). Claudine P seemed to revel in being annoying, as she responded right away with the same reply (we'd previously waited days for a response).

After literally dozens of emails, we were told to "file a police report" because we did not receive one single shirt valued at less than $50. This is the kind of nonsense Eddie Bauer subjects customers of 30 years to. Eddie Bauer uses delivery companies that are unreliable in our area, and who regularly mis-deliver or throw packages in or around the street. It is left to the consumer to sort all of this out.

We also returned an item weeks ago but no receipt, no refund. It has disappeared into the Black Hole of Eddie Bauer's criminal bilking of its customers.