Maria M.

Happened a couple months ago but buyer beware! Needed a new laptop so I went to their store and purchased one. I also decided to throw in a chill pad for it since the last laptop overheated a few times. I paid and while the associate was bagging up my order I decided to go look at phone cases. I went to pick up my shopping bag and left. I didn't look inside, that was my fault but when I got home I realized chill pad was not in the bag! I called their customer service right away since the store had already closed and the guy sounded a little skeptical, I get it but said they would review their cameras and get back to me. I'm thinking awesome, as soon as they realize their mistake I can get said chill pad. I called them back the next day and had to explain all over again. I was on hold for 45 minutes before I gave up. I called the store directly, same run around. They said they would do inventory and if they found an extra one they would contact me. I stopped holding my breath a while back. That's $50 I consider stolen from me by Best Buy. What really gets me is that the bill with everything was over $1050. Why would I make it up just to get an extra chill pad? What possible reason would I have to scam them over $50 after I just spent $1000? Oh well, they lost me as a customer because it's not right. Many places sell electronics. Sorry it's long but this is therapeutic for me. Hope you have a better experience. Check your bags please!

Second bad experience but by far the worst service I have ever received. I placed an order for a small group of family and friends for ~$60. About an hour and 15 minutes later, after receiving time updates via text, I get a phone call telling me the restaurant that I ordered from is closing early because they ran out of cheese and other ingredients to make the pizza! Huh? Did I have to wait that long to receive that news? They said money would be back in my account within 3-5 business days. They had no answer to the question 'what if that was all the money I had left? Am I supposed to go to bed hungry coz YOU made a mistake?' She honestly said, 'Yes, unfortunately'. Thank God I did have more money and I ended up ordering Dominos so it all worked out. Au revoir grub hub! PLUS JAMAIS!