Maria B.’s Reviews of Caring.com & more

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Senior Housing

6/11/23

I received a call from Sarah and she took my info which she shared. We agreed on a budget and people from many places called and hung up on me because they were over my budget. She never called back but did send emails asking me which place I chose. I found a social worker that helped me choose a community that fits my parent's needs and is within budget. Caring.com didn't help at all, they just shared my phone number (none of the info I provided about my parent's needs), I could have done that myself on the internet.

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Denise G. – Caring.com Rep 6/29/23

Hi Maria, Thanks for your feedback, and sorry to hear that you had some unpleasant phone interactions with some senior living communities. If you contact community@caring.com, we can further research the free referral that was made for you, listen to the referral call recording(s), see any communication you had with Sarah, and address any areas for improvement if/as needed. We'll also be able to look at budget details that were shared with the senior living communities in making a referral at your request, and revisit the content of any specific emails that were sent (for instance: as standard practice, our referral emails to communities on behalf of seniors include a lot more detail than just a potential resident's name and phone number). We hope to hear from you directly soon so we can further research and resolve these concerns you've mentioned. Thank you!