Maria B.

We ordered carpets and furniture in February 2021 and we were told carpets would be delivered and fitted in June. This did not happen apparently due to Covid as they have to come from Belgium. We asked when we could expect the delivery and were told 16 July, this date went bye and when we emailed for an update we were assured we could expect a delivery on the 16th of August. Guess what now the 17th and the goods are still not there. Called into shop where we ordered and were told the delay is because of brexit maybe the management should hold a toolbox talk to get all the staff on board with any new excuses they can find. We are seriously considering cancelling total orders for both carpets and furniture, mind you wouldn't be surprised they would care given the seemingly carefree attitude of people we have contacted, whatever happened to customer care and good service must think we are all thick in Liverpool. Shame on you ScS.