Margot K.

I just received a beautiful, well made dress that was supposedly made to my measurements but in reality is far too big. I gave them a waist measurement of 26", you can see for yourself in the photo that it's accurate, but the dress they gave me has a waist of over 28" (half waist is over 14" in photo) It's a strapless gown, but it won't even stay up on me without me holding it up- it fits if I zip one of my arms into it too! I have been in communication with JJsHouse to resolve the issue, including sending pictures that show that the measurements I sent were accurate, and that the dress I received has measurements that are much larger. Two local tailors have told me it will cost at least $300 to take it in, but JJsHouse continues to deny any dressmaker error, even despite the photos! After several rounds of communication they have offered me 40%of the price of the dress to cover alterations (approximately $60) but it is nowhere near enough to fix the dress, or alternately I can return the dress to them for a refund, but the shipping is at my expense, meaning I can pay $100 to return a $150 dress. What a joke. Order at your own risk, people, if they make a mistake they won't admit it, and you'll be stuck with an expensive dress you can't wear and can't afford to fix.