Recently I made a purchass and went through Ebates.com. After a couple of days it didn't show up in my Ebates account so I contacted their customer care. That very day I received a reply to my inquiry and, by the next day, the issue was resolved. My customer care rep was SO helpful and polite and thorough. I am SO pleased with my service. Thank you Ebates. Not only is the refund money nice, but in all ways you have the customer's best interest at heart.