Margaret S.

The person who took my order disregarded my statement that I was ordering a gift. He asked for my address and billing. When I gave him the name and address of my client, he said I already sent it. I told him to cancel the order. When he was ready we would commence with the proper order. He was very flustered, needing me to repeat and spell the name and address I was sending the Advent gift to. When I looked at my email confirmation, I feared he either charged me for two orders or had my order incorrect. I emailed and called WSJ Wines immediately, but was assured they had the correct order. No, the order to came to me which I refused. Then they should have reprocessed the order vs having me reorder. They did not honor the $50 off special the second time. After my credit card honored my challenge, they keep billing me for the full amount. I have contacted them 14 times over this issue. When they bill me correctly, I will pay the difference. By the way, I received a glowing thank you as to how my clients used their gift.