I have had no problems with e-cigs brand. I have had a couple of orders that did not show up and they immediately sent me my order with no charge. The cigs really help me to now smoke real cigarettes. I love this brand as they really taste like the real thing. I have no idea why people complain about this program and feel sorry that they don't realize that the problem is probably that they don't explain themselves correctly. Unless of course I have just been very lucky!