I ordered a book from this company in Jan on 2010. I DID NOT sign up to be a member, they claim I did and have been charging my credit card for $9.95 a month for 15 months. When I called up to dispute and ask for a refund the representative hung up on me - very rude. They said I have to write a letter to their disupte deparment if I want my money back. This company should be taken to court, they are a bunch of crooks and are no doubt steeling from thousands of people. I can't understand how people can work for a company like this when they know they are just downright dishonest.