margaret b.

My parcel was onforwarded to me by MYUSA after they repacked it into an oversized box and filled it with filler, consequently increasing the dimensional charges 100%. Many emails asking why this was repacked resulted in this question being ignored but responding with issues relating to staff training and dimensional charges. After I sent a photo depicting the ridiculous packing they finally offered a credit for my next shipment... so they can have another go at doubling my freight I guess! No admission they were wrong in what they did leaves me with no confidence to use them again.