I had a $250+ order that has never shipped from Nippon-yasan. I have contacted their live chat support multiple times and have been promised time and time again my issue would be taken care of and it never has and chat support keeps lying. I was told to make my ticket "Attention Nakamura" but this Nakamura has never responded. I have opened multiple tickets with them and they keep closing them. I have demanded my money back but have never received a response. Their phone number always goes to voice mail and says they're closed even when they're supposed to be open. This store is completely incompetent.