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Marcia J.

Contributor Level

Total Points
92

1 Review by Marcia

  • LiveCareer

10/13/14

I signed for the one month period@$ 7.95 and got charged for a full year@$ 95.40. I did not want the full year. I cancelled online and received "confirmation of my cancellation" within a few hours. Nothing was mentioned about a refund. I waited a few days and called the customer service number and asked when I could expect my refund. She (Irish) calculated the days between cancellation and my request for refund and said I could expect a refund of $93.45 within 2-3 business days depending on my bank. A charge for use fee of $1.95 was deducted from the original fee of $95.40. This happened yesterday and today my refund of $ 93.45 has already been returned to my bank account. I would say this is excellent service and I would do business with LiveCareer again if the need arises.

Tip for consumers:
If you cancel, do it online, then follow up with a call to customer service for your refund.

Service
Value
Returns
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Laura T. – LiveCareer Rep

Hi Marcia J.,

I’m very sorry for any confusion our subscription offers caused. But we are glad that you had a good experience with our customer service. We wish you all the best!

Best regards,

Anna

LiveCareer

Marcia Has Earned 12 Votes

Marcia J.'s review of LiveCareer earned 12 Very Helpful votes

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