When people are complaining about ShopPBS.org, they are really complaining about the company ShopPBS.org has contracted as their fulfillment service: "Signals Catalogue Corp DBA ShopPBS" [where "DBA" stands for "Doing Business As"]. Signals is the problem and ShopPBS.org gets tarred with the same brush as they deserve to be. Why ShopPBS.org continues to use Signals as their fulfillment company is anyone's guess, but until they find an new company to fulfill their orders, AVOID shopping at ShopPBS.org because it will only disappoint you.