marcello f.

Use them often but will not anymore… i thought it was easier to place order and you would have the benefit of the customer service part if something went wrong with order…. Well they are terrible. Have had missing items in my last three orders and when i try to contact them it takes forever to get a response…. Really on a friday or sunday … why should it take over 45 mins to get someone to respond to you got on grub hub support tonight and was number 33 in the cue. Wow that is a lot of people having a lot of problems. I think the place i ordered from had a bad night… it happens but getting the order wrong and sending cold food… not just not hot… literally COLD food should require a credit or replacement for what was missing and what came cold as if right from a fridge. … 45 mins later… still on hold with grub hub restaurant says they can't do anything since it was ordered via grub hub and grub hub has to perform the credit. This is not s service that provides delivery from restaurants that don't usually deliver… so from now on just order from the restaurant than at least you can make a call and get a resolution without all the run around.