Marah Z.

Stay away from the seller CraveToShop. I bought an item from them, only to receive it completely destroyed. I took pictures and sent them to the guy. He told me I had 3 options. I chose to send it back with a tracking number and he would send me another one once he received mine. I had to pay for shipping once again and pay for it to be certified. I noticed he had received it but never let me know. I sent him a message after about 3 weeks asking if he got it and if he was going to send me another one. He responded yup, sending it out today and will send you a tracking number. I never got a tracking number and never received my package. I contacted Tophatter customer service to be told I had to do something else. I did what they told me and didn't have those options like open a case. Apparently you have 40 days to file a report and I didn't know that. They never told me. I emailed customer service back to see how I go about doing it and she waited after the 40th day to respond to tell me I'm sorry we cannot help you bc it's after the 40 days. Unfortunately you lost your money and the item. I couldn't believe customer service told me that and wouldn't help me. I still do this day never got my item I paid for and bought. CraveToShop stole my money, lied to me, and never shipped the item out. Never ever buy from this company! You will be sorry and be out of money!