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I ordered a wool scarf on the site but by mistake received a silk one and wanted to exchange.
The exchange was refused with no reason.
It's not the first time I am ordering from this site.
I had a feeling that the company don't care about customers at all.
Very poor customer service according to my own experience. Highly disappointed.
Tip for consumers:
Very bad experience with customer service , indeed .
Products used:
Silk scarf
There was no notification on the phone.
By a chance, the parcel was still at my door, but you can't leave valuable staff without any notification.
María G.'s review of Wolf & Badger earned a Very Helpful vote
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