Based on the reviews, I was hesitant at first and I did get a bad order the first time I ordered. But customer service was kind enough to refund. From then on I'm careful when ordering and look through all the details mentioned in the description. The kitchen and other items are unique and good pricing too. Waiting for the shipment is no big deal for me... so I am very happy and satisfied with my purchases. I've ordered 12 times so far. Thanks.