Mamie N.

Hello, this is my experience with Melaleuca.com.
I've been a MELALEUCA preferred customer for over 10 years, actually since 2012.
When I go to the stores in my neighborhood, I do not like everything in every store. I have not used or tried all the products in my local stores. Everyone has favorite stores and brand-name preferences.
Hands down I prefer Melaleuca products. Melaleuca has the best nutritional supplements I have ever used. I use only Melaleuca's Peak Performance Total Health vitamin pack and Vitality Calcium Complete supplements. I also have used their shampoos, coffee, snacks, laundry products, toothpaste, dish-soap, Etc.
I have not tried all the products the Melaleuca website offers (their online store), but the products I have tried are very good and reasonably priced in my opinion.
I Read the product descriptions, and I always read the ingredient lists too of any product I buy online or in my local "brick & mortar" stores.
Some people are allergic to certain chemicals, but the majority aren't. My daughter is allergic to tea-tree oil, but she loves Melaleuca shampoos and vitamins. Read the labels and ingredients lists.
As for customer service, I find their customer service to be excellent. A lot better service than you will get at any physical store.
For the people who complain about the preferred member backup order, they signed up for it to get the 30-50% member discounts. They need to read and understand the membership contract that they signed.
I have Called the customer service number several times and they were always kind and helpful. If you want to cancel your preferred member back-up order and membership, call customer service at Melaleuca. Then do what is required to cancel. Do your due diligence and be patient, and you can find the answers to your questions and get it done.
Also, People tend to vilify what they do not understand. Many legitimate companies are MLMs.
*** Only Pyramid schemes are illegal. ***
Look up MLM at consumer.ftc.gov, a US Federal government website. That will help clear up some of the confusion for most people hopefully.
PS, nobody and no business is perfect. Some companies are better than others.
Melaleuca products work for me. I happen to like and trust the Melaleuca company and their products & services.