Malou S.

Huge disappointment. I was very excited when I placed my order at first (on December 15th 2014). In early March 2015, I still had not received my package. The event I ordered my stuff for, had already passed by then. I contacted them through their contactform on the website, and I got a reply saying it could take up to 45-60 workdays for a package to be delivered, instead of the 10-25 days they state on their website. In my opinion, having to wait this long for a package is just outrageous. Also, whenever I would use my tracking code to see what was going on, it said that there was no information available about my order. That's when alarmbells really started to ring for me.

It was very hard to get in contact with the customer service, because everytime I would respond to their reply, they would handle it as a new issue (i think) which made everything very confusing for me.
Eventually I used their Facebook page to get in contact. This was more helpful, but they did not want to give me a refund, even though i paid for an order insurance! It took about 3 weeks messaging back and forth before I finally got some information about how to refund. I got my money back (lost the shipping fee and the money for the insurance) through PayPal.
I would NOT recommend ordering anything on this website, because your stuff will never arrive and it will be a big hassle to get your money back even if you paid for an insurance they offer to protect you from things like this happening. It is just basically a big scam.

EDIT: the company emailed me a week ago because they've seen this review. They are now basically trying to bribe me by offering me a 'special gift' in return of me adjusting this review and writing a positive one for them. I think this says everything about the company. Not trustworthy at all.