Malissa I.

When I first discovered Jane.com, I was pretty excited. The items looked great and the prices seemed right. Jane also makes a promise that if you don't love what you get, they will replace it or make it right. What they do not say is if you don't like what you get, you will not be refunded shipping costs and you must pay the return shipping. You are better off looking at the items on Jane and then, trying to find something similar on Amazon. By the time you factor in shipping costs, you aren't really saving any money at all. You can find most items, or a similar item, on Amazon for a better price and with free shipping and returns.

As far as the items themselves, the quality is sub par and that is being kind.

Customer service doesn't really help you. Sometimes vendors don't return your email when you have a problem so if you buy something, you had better hope you like it because getting anywhere with returns is an exercise in frustration.

I would absolutely not recommend this site. Most of the items I bought were seriously disappointing and my experiences with customer service went nowhere.