Makbule Kubra E.

Lufthansa is extremely unresponsive and feckless. My large size baggage, full of my baby's belongings has been lost. Its been 50 days, I have called approximately 20 times, filled out many forms, and all I get is talking to a representative telling me to wait and saying sorry. I cannot get to people who actually gives information or help. I did not receive my bag, did not receive a compensation, or even a call telling me what is happening in 50 days.

I travelled with my baby and husband on August 1, from Ankara to Frankfurt and from Frankfurt to Chicago, transit. One of our baggages have never come. I have immediately reported my delayed baggage and then called the Lufthansa customer service, Lufthansa baggage services, and they told me to wait until I hear back from them. I called every other day to see if there is any changes and the answer was always a no. At day 7 I was asked to give a list of items in the bag, continued calling but nothing changed. When it's been 21 days, I called again to apply for a compensation and they told me to fill the missing item form on the feedback forms. I have spent so much time to dig in and include all the receipts I could access belonging the items in the baggage. And a couple days later I received an email saying that if these items were missing I should contact the police. I explained the situation and guess what; no answer, nothing.

I want help. ASAP.