Magri M.

17:12 Muhammad Mushtaq: hi
17:12 Linda G.: Hi, Muhammad!
17:12 Linda G.: How may I assist you?

17:12 Muhammad Mushtaq: i have a dispute and i took 2 weeks from client to refund the money after cut of 15%
17:13 Muhammad Mushtaq: now i tried to clear my disputed ammount from the released milestne from another project of 800$
17:13 Muhammad Mushtaq: but still dispute is on
17:14 Linda G.: Let me check it here.
17:14 Linda G.: May I have the project ID?
17:15 Muhammad Mushtaq: *******
17:15 Muhammad Mushtaq: here is the dispute id
17:15 Muhammad Mushtaq: *******
17:15 Muhammad Mushtaq: and here is thr project id from which i got milestone of 800$
17:16 Linda G.: Alright, checking on it.
17:20 Linda G.: I am not seeing a dispute with this project.
17:21 Linda G.: You must be referring to a different project.
17:21 Muhammad Mushtaq: you did not understood me
17:21 Muhammad Mushtaq: let me explain you again
17:22 Muhammad Mushtaq: i have one dispute of from client name andrebfe
17:23 Muhammad Mushtaq: i have refund him 85% of what he paid me
17:23 Linda G.: What is the correct project ID?
17:23 Muhammad Mushtaq: here is the dispute id of it *******
17:23 Muhammad Mushtaq: let me find the project id as well of it
17:24 Muhammad Mushtaq: *******
17:24 Muhammad Mushtaq: here is the project id
17:25 Muhammad Mushtaq: so my concern is
17:26 Muhammad Mushtaq: i have got 800$ milestone from another client to refund the disputed ammount
17:26 Muhammad Mushtaq: now why dispute is open up till now
17:26 Muhammad Mushtaq: even 800$ is already been deducted from my negative balance
17:29 Linda G.: Did you returned the Milestone Payment?
17:30 Muhammad Mushtaq: where my 800$ has been gone?
17:30 Muhammad Mushtaq: which i got from other client
17:30 Muhammad Mushtaq: *******
17:30 Muhammad Mushtaq: gt frm this project
17:32 Linda G.: You reach out to your employer to settle the dispute.
17:33 Muhammad Mushtaq: you are not getting me
17:33 Muhammad Mushtaq: my questions is i have refund him the 85% of 588$ which he paid me
17:33 Muhammad Mushtaq: in the result of it i have got 800$ from other project so i could refund the disputed ammount
17:33 Muhammad Mushtaq: but 800$ is gone
17:34 Muhammad Mushtaq: and dispute is still open
17:34 Muhammad Mushtaq: i am simply sayng this
17:36 Linda G.: Your balance is set in to -1087. 75 after we locked the payments from stevealaska and andrebfe.
17:36 Muhammad Mushtaq: yes
17:36 Muhammad Mushtaq: now question
17:36 Linda G.: When you received the funds from DanEdwardsjr it used it to settle the negative balance.
17:36 Muhammad Mushtaq: dispuet team givn me 14 days as i requested client to give me 14 days to clear my balance
17:37 Muhammad Mushtaq: now technically my 800$ must be adjusted to disputed ammount
17:37 Muhammad Mushtaq: and stevealaska milestone is not mine problem t refund money
17:37 Muhammad Mushtaq: its on freelancer.com end to setlle the issue with him
17:38 Muhammad Mushtaq: the project has been paid and closed 3-4 months ago
17:38 Muhammad Mushtaq: and clients is keep saying i dont need refund its freelancer ding this
17:38 Muhammad Mushtaq: anywhat ever is the reason it not on my end to clear the stevealaska balance
17:39 Muhammad Mushtaq: i am bound to clear the balance of disputed ammount which i agreed
17:39 Muhammad Mushtaq: so technically disputed balance must be cleared first
17:39 Muhammad Mushtaq: as dispute team, client and me agree to pay ammount n 14 days
17:39 Muhammad Mushtaq: now i dont have funds anymore
17:40 Muhammad Mushtaq: i am working and earning
17:40 Muhammad Mushtaq: what i earned is 800$
17:40 Muhammad Mushtaq: in this time frame
17:40 Muhammad Mushtaq: i simply wana adjust this earned money with disputed money
17:40 Muhammad Mushtaq: simple
17:40 Muhammad Mushtaq: we will see the rest of negative balance later
17:40 Linda G.: Your employer stevealaska has to account related issues that is the reason why their released funds was locked.
17:41 Muhammad Mushtaq: yes but
17:41 Muhammad Mushtaq: its nt my fault at all you can see the chat logs with the employer here on freelancer
17:41 Muhammad Mushtaq: what he said about the issue
17:41 Muhammad Mushtaq: so i worked i get paid
17:41 Muhammad Mushtaq: whatever the issue is
17:41 Muhammad Mushtaq: its on freelancer.com and clients issue
17:42 Muhammad Mushtaq: i worked and client paid me
17:42 Muhammad Mushtaq: simple
17:42 Muhammad Mushtaq: if something arises in payment veriffication it could be the responsiblity of platform to take care of it
17:42 Muhammad Mushtaq: as we are payig high fees on this platform as compare to any of platform on internet
17:43 Muhammad Mushtaq: i hope you understand what i am saying
17:43 Muhammad Mushtaq: i wana adjust my earned money of 800$ with disputed ammount first
17:46 Linda G.: You can write this to the dispute page.
17:46 Muhammad Mushtaq: what i can write
17:46 Linda G.: To close the dispute, you must reached an agreement with your employer.
17:46 Muhammad Mushtaq: can you tell me clearly
17:47 Muhammad Mushtaq: i already agreed to client to refund the money
17:47 Muhammad Mushtaq: so i dont have problem in it
17:47 Linda G.: Our arbitration team can make the adjustment if you want to returned the payment to your employer andrebfe.
17:47 Muhammad Mushtaq: as i am repeating same thing again and again to you that i wana adjust my earned money
17:48 Muhammad Mushtaq: can you forward to them the same i said
17:49 Linda G.: You can write your concern to the dispute page so our dispute team can read it.
17:49 Muhammad Mushtaq: so you cant adjust it right?
17:50 Muhammad Mushtaq: and what abut the stevealaska dispute
17:50 Muhammad Mushtaq: what is that?
17:50 Linda G.: No, I cannot adjust it.
17:51 Linda G.: stevealaska has to settle their account related issues before your funds can be reinstated.
17:51 Muhammad Mushtaq: he said
17:51 Muhammad Mushtaq: freelancer is not responding properly
17:51 Muhammad Mushtaq: they are delyaing so much
17:51 Linda G.: We also encourage you to contact them to remind them of their account issues.
17:51 Muhammad Mushtaq: this is what client said on freelancer chat
17:51 Muhammad Mushtaq: well of course
17:52 Muhammad Mushtaq: but you people have to repsond as well
17:53 Muhammad Mushtaq: From stevealaska:
17:53 Muhammad Mushtaq:
I will straighten this out, magri it is freelancer doing this, I have read of many stories like this about freelancer on internet they are a bunch of scammers I am very sorry for this and will send message to them right now about this.

17:53 Muhammad Mushtaq: 2nd Message:
17:53 Muhammad Mushtaq: freelancer has no right to do this and I do not know why they are taking this out of your account. I have sent two messages to them.
17:54 Muhammad Mushtaq: 3rd message:
17:54 Muhammad Mushtaq: I am still working on it freelancer takes very long time to do this
17:54 Muhammad Mushtaq: 27 January 2017 · 6:14 AM
I am still waiting for freelancer to take action on their end.

17:55 Linda G.: Give me a moment here to check their account status.
17:55 Muhammad Mushtaq: he is constantly updating me that freelancer is not solving the issue
17:55 Muhammad Mushtaq: ok
17:57 Linda G.: We will go ahead and escalate this to our Finance team so they can be updated as soon as possible.
17:58 Muhammad Mushtaq: so means the issue is solved already about his account right?
17:58 Muhammad Mushtaq: just have to setlle the ammount
17:59 Linda G.: No, it has not settled. They will receive an update from our Finance team about their account status.
17:59 Muhammad Mushtaq: ok
18:00 Linda G.: Would there be anything else I may assist you with?

18:00 Muhammad Mushtaq: i honestly have been constantly getting this sort of feedbacks from clients about freelancer which is spoiling the image of platform
18:01 Muhammad Mushtaq: you people must have to take serious action to avoid such type of issue
18:01 Muhammad Mushtaq: in last me and the people who are working as freelancers are effected
18:01 Muhammad Mushtaq: like we too insecure
18:01 Muhammad Mushtaq: after working too hard
18:01 Muhammad Mushtaq: not sure we got paid or nnot
18:02 Muhammad Mushtaq: if get paid not sure when our account will gone to negative with reversals
18:02 Muhammad Mushtaq: this is happening too much in past 2 years
18:02 Linda G.: We are just following the rules here. And, we are trying to help every user to avoid issues like this.
18:03 Muhammad Mushtaq: rules must be same for everyone
18:03 Muhammad Mushtaq: or atleast must be balanced
18:03 Linda G.: This is noted. Are we all set for today?

18:03 Muhammad Mushtaq: just noted or there would be any action on it
18:04 Muhammad Mushtaq: as i never seen any positive actions on anything i informed to freelancer support in past 3.5 years
18:06 Linda G.: I cannot make changes as to how we manage account related issues and dispute issues here.
18:06 Muhammad Mushtaq: i have created ticket for recruiter related issue few days back but i have not got any satisfactory reply on it as well
18:06 Linda G.: I have given you all my recommendations and it seems that you do not accept it.
18:07 Muhammad Mushtaq: recommendations on what
18:07 Muhammad Mushtaq: sorry i did not get you
18:07 Muhammad Mushtaq: i accepted what is acceptable
18:07 Muhammad Mushtaq: i sent message to dispute page already
18:07 Muhammad Mushtaq: on your recommendation
18:08 Muhammad Mushtaq: other than that what is your recommendation
18:08 Muhammad Mushtaq: i als sent message to setevealaska
18:08 Muhammad Mushtaq: for his account issue already
18:09 Linda G.: We have also follow up for the status of setevealaska account so they can be notified.
18:09 Linda G.: Anything else I may assist you with?