maggi m.

This is the WORST company ever. All the bad reviews are true. The customer service is NON EXISTANT. Try calling, you will get a message sayin to call back. They do not respond to emails, and they do not email you "every step of the way." I tried to cancel my order soon after ordering it because inbenownst to me, the item was out of stock. When I realized this, I tried to cancel via email as EVERY TIME I called no one answered. I finally got an email back from Alexia and she said it had already shipped, and they couldn't cancel it, but I could send it back for a refund. I have tried to email back. At this point, I feel that they should refund my money and just let me keep the "fluffies", even though i do not want them. I simply do not trust the company to refund my money. Every bad review is true. I suspect the good reviews are employees trying to legitimize their site. Don't be fooled.