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I have ordered several things from wanelo in the past and they all came in pretty quickly and never had any trouble with them. For one of the orders I was having trouble with the tracking number and after an e-mail, one of the customer service reps dos help me. This time, however, I have received no help. I ordered two items a week ago and they haven't even shipped yet which is a bit ridiculous even after I've already been charged. I have e-mailed them repeatedly to see what was wrong with the order and to know some information but I haven't even received an e-mail saying that they received it. It's really starting to tick me off and if I don't get an e-mail back by tomorrow definitely calling them. It really is a give or take with this company. Highly unlikely I'll shop from them again
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This company call Wanelo is a fraudulent, I brought couplea of brand name bags from them since...
Hi Maggie, I'm really sorry that you haven't received a response yet. Our team is working very hard to get back to all customer inquiries within 48 hours of receiving them. It looks like your original email is just hitting that 48 hour mark right now so the team will definitely be getting back to you shortly. I'll be sure to alert the support team of your email so it can be prioritized as well.