Maggie B.

HOW CAN THIS EVEN BE LEGAL?
I bought online after a friend raved about what the products do for her hair (my results are less awesome). I realized I'd chosen the wrong scent and phoned them within an hour of ordering. They said nothing could be changed at that point. I tried emailing them. Don't waste your time. I didn't get a single answer to any of my four emails.
I thought I was ordering one shipment of products. NOWHERE on their site did I see any statement that they would ship a second time. Only got a shipping label with my first (and I thought ONLY) order.
Also the electronic order confirmation they sent once my order was placed showed just that ‘order confirmation.' No details. Nothing like "this is first of a minimum of four charges we are going to make to your credit card." It didn't even specify what products I'd ordered. It could have been dog food or a bag of Cheezies.
Today I got a second shipment.
First shipment was $34.95. The second shipment was $51.18 because now they're loading on the shipping charges! According to the paperwork with this second order, they are going to ship twice more@$34.95- plus more shipping- a pop
When the second shipment arrived today I tried phoning them again to cancel all future charges. I was told I can't do that. I am stuck with them until they are done with me.
I've contacted our credit card provider and withdrawn authorization for WEN to charge anything to our account. If necessary I will close this credit card account so they can't charge me any more for their over priced, under performing product.