Magen S.’s Reviews of SaferWholesale & more

Magen's Profile

Review 1
First Reviews
0
Vote 1
Thank Yous 0
Fans 0
Profile Views

100

Contributor Level

Total Points

Auto Parts

“I purchased a BMS scooter through safer wholesalers”

10/30/13

I purchased a BMS scooter through safer wholesalers. The scooter was damaged when I received it, although becuase it was shrink wrapped I couldn''t know this until the delivery man was long gone. I contacted safer wholesalers and told them about the damage. They were unable to help me but gave me the phone number of someone in China I believe to assist me. Some random parts were sent to me that we're not even the correct parts for that scooter and work no help to the damage that was done. I called again and explained that the wrong parts have been sent to me. They claimed that they were not the wrong partsdespite the fact that the color didn't match the color my scooter nor did the emblems. Anyway they told me that I should take it to a scooter repair shop and have them find a way to make the parts they sent me work which was not going to happen. Needless to say I still have a damaged broken scooter that now not only has body damage but doesn't even run. I have only had the scooter 1 year and because I live in Illinois I'm only able to actually drive it during the summer months so is hardly any use the scooter is completely useless now. Unfortunately that has been my experience with safer wholesalers and the products they distribute.

Comments (0)
382K Views

Helpful (1)

Thank you

Customer-Service S. – SaferWholesale Rep Over a year old

Magen,

I apologize for your experience with the unit you purchased from our website. We do have a parts and warranty department to get you any needed parts. The parts ship directly from BMS in California, not in China. If you still need parts please feel free to contact parts@saferwholesale.com and they will order whatever parts you may need. If you need technical support we do have a mechanic in Shorewood, IL right near you. We also have a physical warehouse in Joliet, IL and you can bring the scooter here to have a mechanic do the work for you. Either way you do have options available to resolve your issues. We look forward to hearing back from you and hope to resolve all issues for you.