Ella B.

I ordered two cartridges for my two brother printers. On their website, it says "compatible". However after I got the cartridges, both of them are not compatible with my printers. It took me such a long time to communicate with them. I called their customer service as well. Still I did not get the refund. I don't know what else I could show them that the cartridges are not compatible at all! Plus their customer service is the worst ever! The lady who took my phone call could not speak decent English. She did not want me to explain the situation. In one word, I don't trust the company at all. I will never buy anything from this company. Worst ever!