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mae n.

Contributor Level

Total Points
80

1 Review by mae

  • LiveCareer

10/16/13

Called customer care today and asked them that I did not authorized the charges, i was charged $2.99 for 14 days but never said anything that they will charged their my account after. I will dispute the charges and will make sure to tell everyone not to use their service. Such a scam! I will report this to BBB and other agency... people be aware and read the fine lines! So sick!

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Laura T. – LiveCareer Rep

Dear Mae,

Thanks for your comments.

We are very clear that when you subscribe there is an auto-renewing feature for which you can cancel any time. If you don’t cancel your subscription, we will bill you at the monthly rate of $34.95. We state this on our subscription sales page and we sent you your payment confirmation to the e-mail address that you use when you signed up, which includes the date of the auto-renewal. We also give you multiple ways to cancel your subscription by phone, chat, e-mail or you can even go to our website, where there is a self-cancellation feature under the “My Account” section.

If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com

Best Regards,

Livecareer

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