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I had seen Romwe been advertised on different social media websites and i thought i'd take a look at their content. I had seen so many lovely looking clothes that i just couldn't resist treating myself to a new wardrobe. I spent £31.11 which included £5.00 postage. I was told that it would take 5 days to deliver but from past experiences from buying from Asia, I was expecting it to take a slightly longer time. It's now been 3 weeks since I have ordered my clothes and have been emailed saying there was a problem with delivering. My delivery had spent 2 weeks in Belgium and I was told very little about the delivery and whether there would be any delays. I am very disappointed and will definitely not recommend Romwe to any friends, family or any of you! Please don't waste your money on such poor services.
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I had a purchase that was supposed to be delivered to a Suite # but the delivery people left it...
Dear customer,
Nice day.
Thank you for supporting Romwe and really sorry for the late reply and the problems.
Really sorry for the misunderstandings between us. We generally need 3-7 business days for preparing the items which are not included in delivery time. And the shipping time is business day but not day. You can also know that on our shipping page. Hope you can kindly understand. We found your parcel has been shipped on Nov 14th. The logistics company usually needs several business days for updating the information. Hope you can kindly understand. We found your parcel has been delivered and you may have received it already.
Really sorry for making you so disappointed and worried. Please don’t worry. When you meet some problems, you can feel free to contact us. You can contact our online customer service directly and you can also contact us via ticket. Romwe cherishes you and all of our colleagues will spare no efforts to serve you and help you solve your problem. Hope you can kindly trust us.
We found our customer service has contacted you and also found that you want to return some items. We are really sorry to hear that. Would you please tell us which items you want to return? You can give us their SKU numbers so that we can avoid the problems with refund. And if you return, please tell us the return tracking number and tracking link. Once we receive your parcel, we will refund to you as soon as possible. Hope you can kindly understand and trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.