Madeline R.’s Reviews of Sammy Dress & more

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Sammy Dress

Prom Dresses

“Fraud”

8/29/15

I contacted their customer service and asked about my order (It had been a couple of weeks and I hadn't heard anything). They responded by saying that my order was put "on hold" and that I needed to send a color photo of my identification card with a clear shot of my face and the address the order will be shipped to along with a photo of the card I used to pay as an anti-fraud procedure. Excuse me but since when do anti-fraud procedures require me sending personal information that could lead to identity theft? The real kicker is that the money was already withdrawn from my account there is no need to go through all of this. Has this same situation happened to other people?

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sammydress h. – Sammy Dress Rep Over a year old

Dear Madeline R.

Thank you for taking your time to write your review. We really appreciate the feedback.

We are sorry for the inconvenience. Please understand that we DO NOT ask for photos of your drivers licence or credit card to prove your identity for no reasons. We only do that when there is a problem occur during the process of your money transaction. The reasons can vary from customer to customer. For example, sometimes there are fraud orders, in order to make sure that it's not someone else purchasing items using your account, we have to ask for payment identity. It is for your own good. If you cannot offer the identity, we are not supposed to send your order.

If you could get back to us, we are always glad to help
Could you please send us your order number or email address by message here?
We are fully committed to serve your order.

We fully understand your frustration and we apologize for the inconvenience. We hope that you choose to give us a second chance next time. This is certainly not the way we do business, so we will endeavor to provide you with the highest levels of service.

Kind regards
Sammydress Customer Service
http://www.sammydress.com/