Madeline B.

DISCLAIMER: The site is not a scam. The VIP membership surcharge is plastered throughout the site. It's just annoying to remember to "skip" each month (they only give you a 5-day period to avoid being charged each month). HOWEVER, avoid this site at all costs. Their products are cheap and the reviews on the site are obviously bias.

Sadly, I was reeled in by this company's promotional deal of receiving your 1st pair of shoes for 75% off. Hopefully, this post will steer away others from making the same mistake I did, which was trying to buy shoes from this company.

I ordered two different pairs of boots and both of them were poor quality. The zippers were difficult to zip up and one of the boots' zippers were scratched (it didn't help that it was coated in cheap paint either).

They also ship the boots in a shoe box that's only covered by a thin, gray bag (no bubble wrap or Styrofoam peanuts). Sadly, the second pair of boots came in a slightly crumpled box.

Obviously, I returned both of the shoes, BUT they charge a $5.95 restocking fee if you want it to be credited back to your account. Furthermore, I didn't even receive a confirmation email confirming that they received my return! Luckily, I kept checking my statement until it popped up.

To sum it all up: poor quality, terrible return service, and apathetic customer service.