Rich L.

My business website went down during a linux upgrade and stayed down 4 days. I repeatedly chatted with online support but they just kept saying that engineering was working on it.
Their online chat is a first level person with very little knowledge and you cannot ask to be transferred to a higher level support.
After three days of down time, I asked them to have engineering contact me and tell me what the problem was. I did get an email from some upper level support and they had the same answer. We are working on it. No details as to why it was down or when it would be fixed.
Extremely annoying.
I had been on the iPage VPS server for 7 years and this WAS an OK company. But since they discontinued their telephone support this year, the support is horrible.
My online business cannot be down for several days.
I finally gave up and moved my website to another web hosting company.