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David M.

Scotland, United Kingdom

Contributor Level

Total Points
81

1 Review by David

  • Revolut

3/6/24

Customer service is generic, nothing gets done outside their tiny job description. They will not address your issues with supervisors, nor escalate your good inputs to Executive management, as if we are not smart enough to make good suggestions. I started out paying nothing for a $1,000 dollar transfer, it then went to $2.50 per, the in 3 months to $5.00 per thousand. They charge me £7.85 for every other conversion from dollars to pounds and $16.99 a month for the card, raking in about 65 to 70 dollars a month from my use of the REVOLUT CARD. Now I can not use my REVOLUT card in certain places in Scotland because the business says, we no longer take that card. When I wrote to *******@revolut.com to address the issue with my suggestion that they address this with the business, they treated me, the PAYING CUSTOMER like an idiot, and were fake, or in a disingenuous
Fashion, condescending to me in a way that suggest they COULD CARE LESS ABOUT MY CONCERNS. Official reaction - Revolut - not recommended. They are DOA. This is my experience. This is my opinion. I have been using Revolut for over 2 years.

Tip for consumers:
If the fees continue to escalate sharply as they have done, I will go from paying $70.00 per month for a Card or service that treats me like an idiot and they will price themselves out of the publics good will. They need to take our complaints serious and address them with upper management, i.e. Executive management and find out why certain people in Scotland are not allowing us to use their app, i.e., Revolut. This also affects everyone.

Products used:
I attempted to purchase groceries but was told that the merchant did not use Revolut. But, they were using it before, the problem is the attitude of Revolut.

Service
Value
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Returns
Quality

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