Maan H.

I had a very bad experience today and I will not buy at Kroger anywhere as a result.
One of the employees was very disrespectful in her communications on a matter of no importance.
I spoke to the manager Dan, and it did not seem that he cared.
Sorry Kroger shareholders, you just lost my business for good.

I was referring Airbnb to people regularly until one of the hosts decided to pull a scam. They advertise a great apartment, then when you request it they accept, but then tell you it is not available and offer you another less desirable location. They will not cancel your reservation, and you remain on the hook for the reservation cost as long as they do not cancel.
Call Airbnb, and thought the situation was a no-brainer. All the communications was on their website and they read it. They offered to assign me someone to "help me" resolve the situation (remember with a scam artist host of theirs) To add insult to injury, the person who will do that will not be available for few days and until then, i am in limbo.
Good luck future Airbnb users.
What a shame. Such a great model, having such a poor customer service process!