This is going to sound ridiculous but is 100% true. I was referred to Boxed by somebody who had been using them for years and was happy with them. When I placed my first order of about $100, it was cancelled within 15 minutes. They said to contact to support which I did. They said that I was involved in fraud and had to contact the fraud department. I told them they were ridiculous to consider a new customer fraud and make them keep reaching out by email because they don't provide a phone number. I said it was a waste of my time and I would just continue to shop elsewhere. I mean like who refuses to let customers place orders? A couple months later, the person who referred me tried making their next order and it was cancelled too. She reached out to support and they said her account was flagged as fraud. They ended up clearing her account. While she was corresponding with them, she mentioned what had happened with me and they told her they cleared my account as well. I was a bit skeptical about trying again but did anyways. Again I had $100 in my cart and this time they refused to allow me to check out. It said to contact support which I did. They told me I was too risky and could not make any purchases from them. Wow! Seriously? I'm risky? What am I gonna do? I'm trying to order from you! Unreasonable customer service!
CouponCabin has very few rules and the rules we do have are in place to make sure we can pay as much cash back as possible; it’s how we’re able to offer such great deals that you can’t find anywhere else. In addition, we make sure these few rules are prominently highlighted across the site when using our cash back program. That said, when accounts are identified as trying to get around these rules, we have no choice but to close those accounts.