Lynnsey R.

I've order from Groupon a lot within this year and I'm terrified to ever order anything from them again! I ordered an iPhone screen protector that cost $10 and I never received it. I thought no big deal! I'll just call their customer service and get my money back. Not so simple. The customer service agent tracked the package and advised me that the item says it was delivered. This wasn't news to be as this delivery status was what prompted me to call. I told the agent that I hadn't received the package but the agent said there was nothing they could do unless I reached out to USPS first. I thought this was a ridiculous request considering the cost of the item, again being $10. I received an email from that agent to reiterate these instructions and reply when finished. I contacted the Post Office and they, as I expected, saw no additional tracking information other than what was included in the tracking already. I opened a "case research" request. I never heard back about my package so I emailed Groupon back and provided the case research request number and insisted that I have a refund to my original method of payment as I no longer wanted the item due to the hassle involved. I received an email from another agent that indicated money would be refunded as Groupon Bucks and this is the only time that I'd be refunded for this reason. So, if I order an item and the package is lost, stolen, or just never delivered by USPS for whatever reason, I will not be receiving a refund. How does this responsibility fall back on a consumer? Why isn't there any insurance on these packages to protect the company from these issues? I've worked with companies that ship goods and the company would research these issues with the delivery company and never expect the customer to. All packages should be "signature required" if the consumer is responsible for its delivery. I will never order a package that requires delivery ever again unless Groupon does something more to resolve this in the future.