We used this site a couple of times and have discovered that they are strictly a place to push buttons and good luck if you ever need good service. Also, we discovered that a lot of these online sites are owned by the same company. Use them to find and compare rates, then call the hotel and you are likely to get as good and maybe a better price. Booking.com will charge the hotel a hefty commission, so that hotel might just as well pass on more savings to you.