I have placed many orders with Sammy Dress ad my experiences with them have been, on the whole, very favorable. It does take awhile for an order to reach me but then I guess that can be expected since they come from so far away. This last order, I did have problems with though. I rec'd it alright but there was an item missing and they never informed me which they should have. I have to send two emails asking where it was before I got a response. I wasn't happy. Only time I ever had a problem.