Lynne H.

Last month I was taken in by a facebook advert for Justfab. My boots arrived, they were worth the £17.50 I paid for them so was happy, I certainly wouldn't have paid the full price of £49.99. This month, to my horror, I discovered that justfab had taken £35 from my account. I was very surprised as I didn't tick any boxes signing up to this and I certainly hadn't seen anything on the website about it. I checked my email and found that I had received one that day saying money would be taken out of my account, but I could stop this by de-activating my VIP membership by the 5th September, sadly this email was not sent until the 15th september, a full 10 days after the cancelation date!

I called them up and got someone who basically read a script to me, saying refunds were impossible and that it was my fault for signing up to it / falling for their money making scheme. She then went on to blame my email server (Google) for the email being late. I asked to speak to a manager, exactly the same response. I asked them to close my account and eventually they did, and along with that the £35 vanished from my justfab account and into their pockets with no refund.

Thankfully I paid through paypal, they were disgusted at justfab's reaction. My case failed as justfab failed to respond. Paypal kindly refunded me the money from their own funds but didn't recieve anything from just fab.

I returned to justfab website and pretended to sign up, the only place I could see anything about this subscription was a button for a separate page called "how it works", at no point during the transaction did I see anything explaining the process. This company is disgusting, it takes advantage of people and is completely misleading. They should be shut down.