Lynne C.

DO NOT ORDER FROM THESE PEOPLE. I have been trying since April to get the money back for a dress my niece ordered to wear for the Grand National. It is hideous. I have sent the company over 30 photographs and they still say it is a beautiful handmade dress and just needs to be steamed! I have now found that we can complain to the Consumer Council in Hong Kong which I have done just waiting to see what happens. I got told I could have a full refund and return the dress, was surprised so asked for the name of the person who authorised this. Since then I have been told I can have $15.00, £15.00, $35.00 and £35.00. Have also been told that I will have to pay expensive taxes of $150 then another email said $200. Got another email quoting a Chinese proverb why I don't know! Have been asked what I want and yesterday sent the 30th email saying the full amount as promised and low and behold today I received the reply, will I accept £35 and a discount on future orders. Their tailors work 24 hours a day, sweat blood, sew by hand (quite clearly it's a sewing machine). The tailor that made my niece must have been exhausted the state the dress was in, and as they worked 24 hours must have had their meals at the machine and got grease over it! Straps are different widths, lining sewed the wrong way round, you name it the dress will probably have that problem. Something needs to be done asap.