I am updating a previous review of VRBO/HomeAway. We were two Moms traveling with two kids for a sporting event. We had a Property Manager illegally evict us, based on misinformation and false accusations. He was watching us via video cameras placed on his property, which is creepy enough. But he accused us of exceeding the occupancy limit. Laughable because we had two kids traveling without their parents over for a quick dinner. They DID NOT STAY AT THE PROPERTY. And the original lease agreement was for "no more than 3 people per bedroom." This was a 3 bedroom house. So even if the kids had stayed, we still wouldn't have reached the capacity limit. He accused us of destroying his garage door - even though we immediately provided VRBO pictures of a completely UNDAMAGED garage door. He accused us of City Ordinance Violations - which never occurred... did you read the part about 2 Moms and 2 kids? So the Property Manager sends threatening and bizarre emails. He threatens to have us removed by the police. And calls for our immediate removal from the property. Ultimately, we go to quickly fetch our belongings, and the Property Manager DELIBERATELY locked us out via remote access, preventing us from getting our stuff. Several days later, I inquired about the return of my$1500. 00 Damage Deposit via the VRBO website. At first the Property Manger told me he returned my $1500. 00 damage deposit, minus monies for fees. What? I told him that, by CA law, he must provide receipts. He then said he took the entire 1500. 00. Part to cover "fees." Part to cover replacement of the garage door. And he kept ALL the rent- even for nights after our eviction. All communications with this property manager went through the VRBO website, including the THREE different rental agreements, that the Property Manager amended along the way. He added a statement indicating that I must forfeit my Damage Deposit if I violate the rental agreement in anyway. This is CLEARLY illegal, as a damage deposit is for, well, damages ONLY. In a response to an Attorney General Inquiry, HomeAway states that they are "not party to any rental agreement or other transaction between the users of the site." They clearly state that every aspect of the property (quality, condition, safety, legality of the properties advertised, the accuracy of the listing, etc) is "solely the responsibility of each user." So exactly what does the Book with Confidence Guarantee Cover? By VRBO/HoweAway own's admission, it doesn't cover the safety of the property. Or the accuracy of the listing. Or the quality. Hmmm. So where exactly do your fees go? And for what type of protection? In my case, HomeAway rejected my Book with Confidence Guarantee because I violating "the owner's policy regarding additional guests." This is pathetic. Who considers a child, who comes for a 1.5 hour quick dinner a "guest" in the context of a hotel or short term rental. I informed VRBO that the kids in question were paying "guests" at a local hotel, not at the property I rented. I had the hotel receipts to prove it. VRBO DOES NOT CARE. VACATIONERS BEWARE!