I paid $60 for a pine arrangement plus a $15 delivery fee. The photo on their webpage looked great but this isn't what my mother received. Looks nothing like the picture. I could have gone out into the yard and made a better arrangement for free! I'll never use Send Flowers again. I did contact them and they gave me a 25% credit ($12) but my mom is still stuck with a crappy arrangement because how can I fix it for $12? I can't afford to resend her something from a different florist. So disappointing! The pic on the left with the balloon is what she got. The pic on the right without balloon is what is shown on the website.