Lulu M.

I have just ended a two month process with this company. I ordered one item in January and waited until a few days after the due delivery date to email them. I received no response, and after a while, I phoned. I was told that my order was out of stock (despite the fact that the site specifically boasts that they do not advertise anything that they do not have to hand), the product would be back in stock in a week and that my delivery would be upgraded. The estimated date passed and again I had to phone after unsuccessful email attempt umber two. My order had only just come due to some delay in and would be with me in a few days. No one thought to email me and alert me to any further complications, they would far rather just let the customer wait and hope they didn't comment.

I am not sure how long afterward I received the delivery, but on opening the box I found that even though the invoice was correct, I had been given the wrong product which was in no way even close to what I ordered either in content or value. Phoning again, I was cheerily told about the mix up - the customer on the opposite end of this display of absolute incompetence had returned my order and they had it at the office. Again, why did they wait for me to get in contact? I would have been far more understanding had they taken the initiative to email me. Instead I was asked to mail back the mistaken item - at this point I can't say that I wanted to oblige the company anything however, they refused to refund me if I did not put the effort in to post it back. An obliging company would seek to either simply refund the order or send it out with no fuss on the side of the costumer who, quite frankly was sickened and weary of dealing with them. I will be posting the items back. I will never be using the site again.

This is the most hassle I have ever encountered with a company. Like many, I am almost certain that this company is not legitimate - either that or they are simply the most ill-organised, uncommunicative and unprofessional company in history. The thing they have going for them is that the telephonists I have spoken to were very pleasant, they have probably had many encounters exactly like mine and serve the company well in that they convinced me to return the item. The service itself is unacceptable.

And this was only for one item!

Under no circumstances order from them: You will be left unsatisfied in every possible way.