Luke R.

Chair was faulty (rocking back and forth, made a loud popping noise every time) so instead of making me send it back they sent a new one. However, to receive the new one they required a review to be posted at this site, even wanting proof of the review. Received the second chair and had the same exact issue. Contacted them again, they required both chairs to be sent back for refund. I appreciated their willingness to make things right and understand they cant keep sending chairs out at no cost, however it appears the chairs they are sending out are faulty. They are very responsive.