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I've been battling for nearly two months to return a coat that has a missing button and doesn't fit. I had to measure every part of the coat and submit photo evidence to a site where the upload system is either broke or keeps crashing. I have sent photos to their support website and have now heard nothing back. I understand my request is in the process queue but I've never had such a hard time trying to return a product to a company.
Luke P.'s review of DressLily earned 4 Very Helpful votes
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Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear Luke P.,
Thank you for your valuable feedback.
We feel upset to hear that you are not satisfied with the products receievd.
We woud appreciate if this custoner could continue our talking on the ticket and hopefully we could reach an agreement soon.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com