Luke E.

I ordered some chunky boots for my daughters birthday which i never received, after checking the tracking my parcel was left in my front garden (plant pot) with out authorisation & wasn't secure. I contacted river island & they told me that they did not identify anything that would explain why i didn't receive my order, so the fact that river island find it acceptable for parcels to be left unsecure & unauthorised is very worrying. River island are now refusing to give my money back or send me a replacement (DISGRACE) so had no choice in contacting my bank to explain & they have told me that this is a non compliant delivery as all delivery's must be delivered properly ie, parcel clearly being handed to customer with door open (in photo) or customer authorising parcel being left in a safe place on couriers website & none of these have been complied with so the fact that river island are saying this is SHOCKING. My bank are currently investigating the matter to retrieve my money back but anyone reading this review i would think twice about ordering from river island as they are a (DISGRACE) with rude arrogant customer service advisors!

I ordered a nitendo switch for my daughters birthday which i never received, after checking tracking it was left in my front garden (plant pot) with out authorisation & wasn't secure. Contacted tech in the basket & they said it wasn't there problem as it was delivered but clearly it wasn't, there customer service was very rude & ignorant. Avoid at all costs, my daughters birthday was ruined & im £136 out of pocket