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I wanted something quick and easy - well not so quick and not so easy. It imported my current resume and completely screwed up the formatting. When I tried to rewrite it, it kept formatting it incorrectly and after hours of messing about with it to save it I had to pay for the pleasure. Not so much, but the auto renew function really is just a way of stealing money. I usually pride myself on not getting caught by auto renews, but this one certainly managed it. And seriously £20 a month for a resume service - SERIOUSLY!
The only positive thing about my experience was the live chat customer service who sorted it all and cancelled my subscription in about 2 minutes flat. Now THAT's service.
Tip for consumers:
If you really have no other option but to use this site, cancel IMMEDIATELY after buying.
Lucy P.'s review of LiveCareer earned a Very Helpful vote
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Its a site where they suck your account to the last penny. Be...
I recently signed up on this website LiveCareer and I am really frustrated! First of all, the...
Hi Lucy P.,
I’m very sorry that you have had this experience with our site and encountered formatting issues. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We also explain that the subscription is auto-renewing. We send a payment confirmation email upon purchase stating the date amount of the auto-renewal. The details of the subscription are also listed on the sales page. A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service. Customers can cancel at any time, and we do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing and Product team. Please contact me directly if you have any further issues. Please email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer