Wasted money. Takes forever (IF then) to understand and find the problem. They do lie about things you need to buy and on tighter questioning it becomes clear. Don't fall for this company's claims. They may have started out as a legitimate and efficient company, but something changed and they have caused me more problems than I had to begin with. I want to delete their programs (including the MCAfee virus program they sold me) but I'm AFRAID there may be some code in there that will create a huge problem. I am already getting blackouts and just today had a fatal error, but I just restarted it and it is now okay. Then I ran my Cleaner that came on my computer and hopefully that will keep me going for now.